Career Opportunities

Stanfield’s is a leader in its field, taking pride in its people, products and ability to adapt and stay ahead of consumer market needs and wants. Whether it is introducing new fabrics, blends or styles, we’ve always stood by our basic policy of “the best product at reasonable prices,” and will continue to do so as we move forward. Fashion forward, technologically advanced, and when possible the majority of its products will be made in Canada.

Stanfield’s Ltd. is a part of the very fabric of Canada. Since 1856, we’ve remained committed to comfort through quality. Quality through craftsmanship. And craftsmanship through small town values. We are Canadian. Worn coast to coast – on frozen tundra, atop snow-capped mountains, aboard ships and in the homes of everyday people. Keeping Canadians comfortable from the very start. Stanfield’s Legendary Comfort since 1856.

If you want to be a part of a team that is dedicated to quality, productivity and Made in Canada then we are looking for you!

All applicants must submit a resume with a cover letter that outlines your skills, qualifications and experience to careers@stanfields.com. Please add to your cover letter your wage requirements. While we appreciate all interest, we will only connect with candidates under consideration.

Accommodations are available upon request for candidates taking part in all aspects of the selection process

COVID-19 precaution(s)

  • Remote and/or onsite interview process.
  • Personal protective equipment provided or required for attending onsite.
  • Social distancing and COVID pre-screening guidelines are in place.
  • Sanitizing, disinfecting, or cleaning procedures are in place

Job Openings

ECommerce & Digital Marketing Manager
Do you pride yourself in being a highly skilled, creative, and effective Marketing Professional with proven experience as a successful ECommerce Leader?
If so, we may have the ideal opportunity for you! We are looking to welcome an ECommerce and Digital Marketing Manager to join our Stanfield’s team of Sales and Marketing Team.

The incumbent will provide exceptional industry leading strategies and campaigns by proudly owning the on-line customer experience. You will engage with partners to quickly establish dynamic campaigns leveraging Stanfield’s unique and rich history.

The successful candidate will be responsible for driving growth in terms of business revenue and brand awareness through overseeing all aspects of company ecommerce and social/digital media platforms.
All applicants must submit a resume with a cover letter that outlines your skills, qualifications and experience and leadership in Ecommerce Oversight to careers@stanfields.com. Please add to your cover letter your wage requirements. While we appreciate all interest, we will only connect with candidates under consideration.

Position title: ECommerce and Digital Marketing Manager
Reports To: Vice President Sales and Marketing
Location: Truro, NS

Job Summary:

The ECommerce and Digital Marketing Manager will drive growth of Stanfield’s brands; Stanfield’s, Elita and Hot Chilly’s presence and revenue in the always-online, interconnected world of digital media. This exciting leadership role demands creativity, tenacity, technical and analytical expertise.
The incumbent will apply their expertise in identifying, evaluating and launching programs that optimize ecommerce traffic and sales. Using creative and proven strategies they will deliver campaigns, content and branding initiatives on existing and emerging platforms.

The Ecommerce and Digital Marketing Manager will apply their working knowledge of business to consumer transactions, forecasting, data analytics, site design and maintenance.

Key Responsibilities:

Ecommerce – Brand Awareness

• Collaborate in the development of Social Media strategies to drive traffic and awareness of Stanfield’s Brands – Stanfield’s, Elita, Hot Chilly’s
• Leverage Stanfield’s history, quality and commitment to Made in Canada ensuring a long and proud Canadian Brand thrives well into the 21st century and beyond.
• Collaborate with internal experts to gain in depth knowledge of products, people, systems and operations.
• Deliver consistent brand messaging across all social/digital media platforms
• Analyze key data points; demographic targets, search engine traffic, and sales
• Engage directly with consumers through content that compels existing customers to become Stanfield’s Brand Ambassadors or Advocates
Ecommerce –Strategy Development and Best Practice
• Present marketing strategies and campaigns to Executive Management, complete with budget, content ideation and distribution and implementation schedule.
• Maintain expertise of current industry trends, challenges and opportunities.
• Champion a culture of continuous improvement.
• Prepare budgets and forecast sales related metrics.
• Review and approve site content, security, payment procedures, copy and legal disclaimers.

Leadership – Optimizing Performance
• Develops clarity of role, responsibility and deliverables of the social media and marketing team members.
• Provides fair, accurate informal and formal feedback that enables team members to excel in their roles.
• Ensures team members are effectively coached by providing appropriate course correction around emerging issues when required.

Education and Experience
Bachelor’s Degree in business, marketing or communications
• Minimum 4 years of experience in Ecommerce/Digital/Internet Business - Shopify
• Expert knowledge of Social Media Tools & Technology, Data Management and Project Management.
• Omnichannel, brand experience and leadership
• Proficient in site content and design successfully converting clicks into sales
• Excellent verbal and written communication skills.
• Effective critical thinker with proven problem-solving skills.
• Proficiency with MS Office applications; Excel and Word are essential.
• Demonstrated organizational, interpersonal, and time management skills.
• Ability to multi-task, work within a fast-paced environment, and prioritize conflicting demands.

Company Sponsored Training
• New Employee Orientation
• Code of Conduct
• Emergency Evacuation Procedure
• Health & Safety/Quality Policy Review
• Leadership Development

Working Conditions
Travel Requirements: No frequent or regular travel as part of the job
Physical Environment: Little to no exposure to disagreeable elements
Physical Demand: Almost all activities are of low physical intensity
Mental Effort: Moderate intensity
Interview Process
Accommodations are available upon request for candidates taking part in all aspects of the selection process.

COVID-19 precaution(s)
• Remote and/or onsite interview process.
• Personal protective equipment provided and required for attending onsite.
• Social distancing and COVID pre-screening guidelines are in place.
• Sanitizing, disinfecting, or cleaning procedures are in place.
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Customer Service Representative (Full-time)

Do you pride yourself in being highly responsive, proactive, competent and effective problem solver?
If so, we may have the ideal opportunity for you! We are looking to welcome a Customer Service Representative to join our Stanfield’s team of Customer Experience Experts.

The incumbent will provide exceptional support to our customers by proudly owning the customer experience. You will proactively engage with customers, solving problems through your solid communication and critical thinking skills. The successful candidate will demonstrate a high degree of emotional intelligence when resolving customer concerns in a role that requires a keen multi-tasker.

Job Summary:

The Customer Service Representative will provide quality support to customers through written and oral communications that speaks to just how much we care. They will proactively seek out preventive measures that reduce or remove the risk of errors that could result in customer dissatisfaction or escalations. The successful candidate will ensure that all orders are processed accurately and efficiently through following an orderly workflow. All necessary documents, files and records associated to support customer orders and inquiries will be maintained by the Customer Service Representative.

Key Responsibilities:

Customer Care – Relationship Focus

  • Consistently develops and maintains excellent customer relationships
  • Engages with customers directly through email and telephone
  • Responds to queries or complaints regarding shipments.
  • Processes customer orders accurately, efficiently and on time.
Critical Thinking
  • Proactively reviews customer orders and on hand inventory to identify issues and provide solutions.
  • Ability to manage changing priorities and adapt to business needs and requirements.
  • Traces orders, runs reports and checks online systems for product as required to effectively support customers
  • Co-ordinate and use all relevant Information and Communication Technology within the Customer Service function.

Administration

  • Maintain and coordinate all documentation related to customer order inquiries.
  • Ensure an orderly workflow according to priorities.
  • Prepare and submit relevant administrative documents in a timely and accurate manner.
  • Process returns as required and ensure a high degree of product knowledge is maintained.

Other

  • Adhere to all company policies and procedures.
  • Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health and Safety company policies and government legislation/regulations.
  • Perform other duties as assigned by Management.

Education and experience:

  • Highschool or college diploma or equivalent experience.
  • Customer Service Experience within a manufacturing setting preferred.
  • Experience managing under time constraints without direct supervision.

Skills:

  • Effective professional customer service skills.
  • Excellent verbal/written communication skills. Bilingual French/English skills are a valued asset
  • Effective critical thinker with proven problem-solving skills.
  • Proficiency with Hardware/Software eg. MS Office applications. Excel and Word are essential.
  • Aptitude for learning new computer systems on the job.
  • Demonstrated solid organizational, interpersonal, data entry and time management skills.
  • Ability to multi-task, work within a fast-paced environment, and prioritize conflicting demands.

Working Conditions

Travel Requirements: None
Physical Environment: 75% Office 25% Plant
Physical Demand: Moderate Intensity. Walking, sitting, lifting less than 5lbs occasionally. Consistent computer/laptop exposure
Mental Effort: Moderate intensity with occasional higher levels of mental effort.